Returns & Exchanges

At R36S, we offer a 30-day return window to ensure you are completely satisfied with your handheld gaming experience. If your device is defective or does not meet your expectations, we provide a streamlined process for replacements or full refunds.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the R36S console in its original packaging, including all accessories, SD cards, and charging cables to ensure a full refund eligibility.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for verification.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.